Return Policy Page

At Direct Importer, we are committed to providing quality wholesale toys to our customers. We understand that there may be occasions when you need to return a product, and we aim to make this process as smooth and hassle-free as possible. Please read our return policy carefully to understand your rights and responsibilities.

1. Return Eligibility

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
• Returns must be initiated within [insert number] days from the date of delivery.
• Customized or personalized products are not eligible for return unless they are defective or damaged upon receipt.

2. Defective or Damaged Products

• If you receive a defective or damaged product, please contact our customer support team within [insert number] days of delivery.
• We may request photographic evidence of the damage or defect to expedite the return process.

3. Non-Defective Returns

• If you wish to return a product for reasons other than defects or damages, such as a change of mind, you may do so within the specified return window.
• You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Return Process

• To initiate a return, please follow these steps:
  • Contact our customer support team to request a Return Merchandise Authorization (RMA) number.
  • Package the product securely, including all original accessories and packaging.
  • Clearly write the RMA number on the outside of the package.
  • Ship the product to the address provided with the RMA number.
• We recommend using a trackable shipping method to ensure that your return reaches us.

5. Refund Process

• Once we receive and inspect the returned product, we will process the refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow [insert number] business days for the refund to be processed and reflected in your account.

6. Restocking Fee

• A restocking fee of [insert percentage] may apply to non-defective returns, particularly for large or high-value items. This fee covers the cost of inspecting, restocking, and processing returned products.

7. Customer Service

• If you have any questions or need assistance with the return process, please contact our customer support team. We are here to help.

8. Changes to the Return Policy

• We reserve the right to update or modify this return policy at any time. Any changes will be communicated on our website.

By making a purchase on Direct Importer, you agree to adhere to this return policy. If you have any questions or concerns regarding returns, please don't hesitate to reach out to our customer support team.

Thank you for choosing Direct Importer for your wholesale toy needs.

Note: This return policy is provided as a general template. Ensure that you tailor it to your specific business needs and legal requirements.